Order Issues

  •  If you find a defect in the article upon receiving an order, please contact our customer support service with the order number, the faulty items code, product number, a description of the fault and images of the fault.
  • If you receive a wrong order, please contact our customer support team with your order number and the incorrect item's code and product number.
  • Once an order is placed, our customer service team will contact you to confirm your order for cash on delivery (COD). If the order is not confirmed within 48-72 hours or we have not been able to get in touch with you, please contact our customer service team with your order number, otherwise, your order will be cancelled. Once an order is confirmed it cannot either be cancelled or changed.