FAQs
Q: How do I place an order?
Following are the steps to place an order successfully:
- When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
- After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below).
- You will receive an email/SMS of sales invoice which verifies that we have received your order.
- Your order will be confirmed via phone call by our Customer Service and proceeded for delivery.
Q: Can I cancel or change my order?
Your order cannot be cancelled or changed once you check out. However, you can cancel the order when you receive a verification call from our Customer Service. Exchange Policy shall apply once the order has been placed.
Q: How long will it take my order to arrive?
You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 3-4 days to arrive; whereas, international orders normally take 7-8 days.
Q: Can I place order over Phone call or Whatsapp?
Yes, you can place your order on WhatsApp or phone call on our number 0307 2490000. Please ensure to provide the article number, color and size of the product you wish to purchase.
Q: How will I know the status of my order?
You can contact our customer service to know the status of your order.
Helpline: +92 307 2490000 or Whatsapp +92 307 2490000
Q: What happens if I don’t receive an invoice via email / SMS after I complete my order?
If you haven’t received a sales invoice via email within an hour it means your order hasn’t been successfully placed.
Q: Do I need to have an account to shop at your online store?
You can shop from our online store without creating an account and can place an order with guest checkout. However, creating an account will make your shopping process easier.
Q: How do I create an account?
Click on Sign in at the left hand side of our homepage, you will be redirected to a page on which you will be required to fill out personal details in order create your account.
Q: What payment options are available?
Following are the payment options available to shop at our online store:
- Cash on Delivery (within Pakistan)
- Online payment via debit / credit card (for domestic & international buyers)
Q: Do I need to pre-pay for my product when I order it?
Pre-payment through debit / credit card is 100% safe and easy. However, Cynosure also offers you the possibility to pay through Cash on Delivery (only for Pakistan). With cash on delivery (COD), you can pay in cash to the delivery agent upon receipt of your order
Q: Is my personal information safe?
Yes, your personal information is absolutely safe, please read our Privacy Policy
Q: What happens if my payment fails?
The order will only be processed once the payment has been received in our account. If you’re opting for pre-payment via debit / credit card. If you are unable to make online payment, please contact our customer service.
Q: Can I get a refund?
No. Cynosure strictly follows ‘No refund’ policy. Kindly, read our Exchange Policy for further details.
Q: Do you ship internationally?
Yes, we ship internationally through our courier partner FedEx.
Q: Are the delivery / shipping charges included in the prices?
No. Delivery and shipping charges are not included in the prices.
Q: How are the delivery charges calculated for international orders?
Delivery charges for international orders vary according to the weight of the parcel and the region of delivery.